Privacy and Security

At Matrix SCM we are committed to safeguarding and preserving your privacy when you visit our websites and applications (including, – collectively the “Applications”) provide us or one of our clients or authorised suppliers with information or communicate electronically with us.

This Privacy Policy explains what happens to any personal data or sensitive personal data as defined by the Data Protection Act 1998 that you provide to us or an authorised third party provides to us, or that we collect from you when you are on the Applications.

Please note that from time to time we may update this Policy. Any amendments will be highlighted in this section so please do return and review this Policy regularly.

Whenever you give us personal data or sensitive personal data, you are consenting to its collection and use in accordance with this Privacy Policy.

For the purpose of the Data Protection Act 1998 all queries should be referred to the Office Manager at


Cookies are small text files that are stored on your web browser in order to enable your complete usage of the Applications. They temporarily create a unique user number to track your usage for each session and to make sure that the Applications work for you at your appropriate administration levels. The Applications will store the minimal number of cookies required per session and only those that are essential for your operation of the Applications. The cookies do not store any ‘personal data’ as defined by the Data Protection Act 1998. Your usage of the Applications constitutes your acceptance of the use of these cookies.

Information We Collect

Your experience within the Applications is built around the following core principles:

Arrow Bullet Point Information that you provide by filling in forms within the Applications, such as information provided by you, your Supplier or your local authority (who we assume to have your permission to do so).

Arrow Bullet Point Information provided to us when you communicate with us for any reason.

Arrow Bullet Point Specific information about your use of our services or the services of our clients and/or suppliers.

Arrow Bullet Point Details of your visits to Applications and the resources that you access, including, but not limited to, traffic data, location data, and other communication data for example the web browser you use when accessing our Applications.

Use of Your Information

The information is primarily used to enable us to provide or support the provision of services to you or to allow you to provide services. In addition, we may use the information for the following purposes:

Arrow Bullet Point To meet our contractual commitments to you.

Arrow Bullet Point To report to our Clients and Suppliers on their/our performance of contractual duties to each other, to us or to you.

Arrow Bullet Point To notify you about any other information which relates to the services you receive or provide.

Arrow Bullet Point To provide you with information requested from us, relating to our services.

Arrow Bullet Point To notify you about any changes to the Applications such as improvements or service changes or to issue contractual notices.

Please be advised that we do not reveal confidential information about identifiable individuals without their permission to our clients and/or suppliers but we may, on occasion, provide them with aggregate statistical information about our users. This information may include diversity data, personal and sensitive personal data, data relating to services provided or received.

Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

We will at all times comply with the Data Protection Act 1998, as well as guidelines set by the Disclosure and Barring Service, The Health and Care Professions Council, The Care Quality Commission and any other regulatory body governing the contracts and/or type of service SCM Limited manage.

We may keep electronic data of performance, use of services, payment transaction information and issues for as long as deemed necessary to verify and produce internal management information and client reports or to comply with our contractual obligations.

We may transfer data that we collect from you for processing and storing, for example, we may be engaged in the processing and concluding of your requirement or offer, the processing of your payment transactions and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our Applications, you are responsible for keeping this password confidential. You should not at any time share your username or password with third parties to allow them to access Applications. If you become aware of any unauthorised use of the Applications you should contact us immediately in order that we may take the appropriate steps. You should only use your own password and login details to access the Applications and should not share those login details and passwords with any third parties or allow any third parties to access your own device when logged in.

Disclosing Your Information

Where applicable, we may disclose your personal information to any affiliated company in order to run our business. This includes, where applicable, our clients and authorised suppliers.

Arrow Bullet Point We may also disclose your personal information to third parties:

Arrow Bullet Point Where we are legally required to disclose your information;

Arrow Bullet Point To assist fraud protection and minimise credit risk.

Access to Information

The Data Protection Act 1998 gives you the right to access any information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below.


We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us by emailing us at or in writing to 249 Midsummer Boulevard, Central Milton Keynes, MK9 1EA.